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Appeal Level Placement
Appeal Policy Violation
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TLC seeks to promote a learning environment of honesty that aligns with American academic norms. In order to accomplish that, student cooperation in the form of academic integrity and honesty is critical to our shared success.
If a student is found to have cheated on a nationally recognized proficiency exam or to have provided false or fraudulently obtained documentation from such an exam for the purposes of placement into a TLC level or for securing admission to a college or university, the student’s record will be terminated in SEVIS.
Examples of AIP Violations
- Plagiarism: taking someone else’s work or ideas and passing it off as one’s own; this includes, but is not limited to:
- Using information from a website for a presentation or writing project without paraphrasing or citing the original source;
- Using sources (for ideas and/or for language) for assignments that should be completed solely by the student without sources;
- Excluding sources consulted from Works Cited/References pages
- Receiving unauthorized assistance on any assignment
- Handing in the same assignment (or parts of the same assignment) more than once
- Allowing another person to complete any portion of an assignment, essay, project, test, quiz, etc.
- Copying information from a classmate’s assignment, test, quiz, etc.
- Communicating with another student during an in-class evaluation
- Accessing technology during tests or quizzes for any reason
Consequences of AIP Violations
Student receives a zero on the assignment. Instructor is to counsel student on Academic Integrity expectations and provide student with AI Policy. Student Counseling Report (SCR) documentation is required.
Student fails the class. Director provides student with counseling plan and student is provided the AI Policy to avoid 3rd offense. Sponsor or Advisor is notified, if applicable. SCR documentation is required.
Student’s enrollment status is terminated (pending appeal). Sponsor or advisor is notified. SCR documentation is required.
The student may appeal their termination for attendance, behavioral issues, academic progress, failure to register by First Friday, or the 3rd violation of the Academic Integrity Policy. The appeal of termination must be made in writing within three (3) business days of the date of notification of termination in writing. Under normal circumstances, a student has up to fifteen (15) days to transfer from the date of Notification of Termination. Following the 15th day after notification of termination, the student will be terminated in SEVIS, unless an appeal is granted, and notification will be sent to the government or private sponsor or advisor, if applicable. Immediate termination in SEVIS after the appeals period has passed may occur if the student’s violation is deemed egregious and may potentially put other students at risk.
A written appeal must be postmarked or stamped received within three (3) business days outlining why the student feels the reason for termination was not valid. An Appeals Committee will consist of one administrator, one instructor unassociated with the documented violation, and one objective third party not employed by, or enrolled at, TLC. The Appeals Committee’s decision on the appeal will be issued in writing to the student and will be final. If the 3rd Violation Decision is upheld, the student will have fifteen (15) days from the date of notification to transfer to another institution or be terminated from the center and in SEVIS. A student who has a 3rd Violation may not transfer to another TLC center.
Refer to Appeal Policy Violation form.
Because TLC considers every class important to a student’s academic progress, TLC enforces a strict attendance policy that must be adhered to in its entirety at all centers.
Attendance records begin the first day of classes each session for all new and continuing students; refer to Authorized Absences for special cases.
A student is allowed a maximum number of hours of absence during a session, regardless of the reasons for the absences. The maximum number of hours of absence is 15% of the total program hours offered to the student during a session. The following table defines the maximum number of hours of absence allowed per session for all TLC programs assuming the student is attending the program’s published number of hours during the session. Exceeding the maximum number of hours allowed will result in a level failure for the session.
|PROGRAM||ALLOWABLE NUMBER OF HOURS ABSENT|
|Academic Test Preparation||15|
|Advanced Proficiency Level||15|
|Foundations of English||15|
|Intensive English Part Time||9|
Termination Due to Excessive Absences
If a student does not attend for a period exceeding ten (10) class days, the student shall be terminated from his/her studies at the center in TLCIS. If the student fails to appeal his/her termination, the student’s F-1 status shall be terminated in SEVIS following the 15th calendar day after Notification of Termination in TLCIS. All applicable refunds shall be processed upon termination in TLCIS.
Excused and Unexcused Absences
The third-party learning management system TLC uses to track student attendance includes an “Excused” attendance mark as a default attendance tracking option. TLC uses the “Excused” attendance mark for a student’s attendance when the student is not scheduled to attend class that day and therefore is neither present nor absent. There is no distinction between excused and unexcused absences; class time missed when a student is scheduled to be in class is entered as an absence regardless of the reason. Authorized absences, defined below, are the exception to this rule.
- Authorized absences are class days a student misses because he/she is not scheduled to be in class as a result of a TLC-approved leave, vacation, or due to an early withdrawal or late arrival (explained below).
- An authorized absence may also occur in the case of a newly enrolled student who has not yet attended classes (late arrival): until a new student begins attending classes, he/she does not incur an absence. Classes missed prior to the new student’s first attended class are considered authorized absences and are marked as “Excused”: refer to the Attendance Symbols table for details.
- A student may be authorized to miss up to one (1) week of a session due to an approved leave or vacation and still pass the session, granted these conditions are met (see points 4-7):
- The student’s progress record for the session must be edited to change the number of program hours offered that session to subtract hours of authorized absence; this is necessary to recalculate the total number of hours of absence the student is permitted before he/she is not in compliance with the Attendance Policy.
- The student must obtain written approval from sponsor (if applicable) and TLC administration in advance.
- The student must earn a passing grade on the Cumulative/Level Final Exam.
- The student must earn a GPA of at least 2.0 and be in compliance with the Attendance Policy.
Tardiness and Early Departure
2. Students who leave before the class’s scheduled end time are marked absent for the amount of class time missed.
3. The amount of class time missed is tracked in 15-minute increments (see clocks below), for example:
a. 1-15 minutes of class time missed = 0.25 hours of absence
b. 16-30 minutes of class time missed = 0.50 hours of absence
c. 31-45 minutes of class time missed = 0.75 hours of absence
d. 46-60 minutes of class time missed = 1.00 hour of absence
e. 61-75 minutes of class time missed = 1.25 hours of absence, etc.
4. Extenuating circumstances may result in students not being marked as having missed class time (e.g., inclement weather or university campus lockdown).
If you wish to change your program, you must speak with the DOA to determine if the program change will affect your hours of enrollment, which may affect your visa status. Changes of program affecting required visa hours of enrollment must be requested in writing. Transferring to a new program may require you to re-test.
Enrollment Status Changes
If you wish to withdraw from classes, or if you wish to take an LOA, you must submit a request in writing to the center office.
TLC Complaint Procedure:
ACCET Complaint Procedure:
IBHE Complaint Procedure:
A student may be dismissed from the center if he/she:
- does not make satisfactory progress as defined in the satisfactory progress policy;
- violates the Academic Integrity Policy three times;
- violates local, state, or federal laws of the United States;
- fails to submit payment as defined by TLC payment policies;
- has other serious disciplinary problems or serious misconduct;
- fails to attend class as stated in the guidelines stated in the attendance policy.
LEAVE OF ABSENCE POLICY
A leave of absence (LOA) is a temporary break in study during which time an F student must be out of the United States (unless approved by SEVIS under special circumstances: see economic hardship and medical leave noted below), but she/he is considered to be continuously enrolled. TLC permits a student to request a leave of absence subject to the following conditions.
- A leave of absence cannot be granted to a student who is financially sponsored or guaranteed by an outside agency without the agency’s written approval. Refer to the COR SACM Student Leave Request to SACM in Dropbox.
- The student must submit a written request form.
- Specify a reason for the leave.
- Provide applicable documentation.
- The request must be submitted in advance of the beginning date of the leave of absence, unless unforeseen circumstances prevent the student from doing so.
- If a student does not request a leave of absence prior to being absent for more than fifteen (15) consecutive class days, she/he shall be terminated from the program of study.
- A student must report to the center by the scheduled return date noted on the Leave Request Form or request an extension (if applicable) of the LOA in writing. If the student does not report to the center on the scheduled return date, the student will be marked absent.
- There are no limitations on the number of leaves granted; however, a student’s entire period of enrollment may not exceed 36 months. Therefore, a director must take into consideration when granting an LOA whether such a grant will prevent the student from completing his/her program of study within the maximum timeframe of 36 months.
- A student who has not attended for any reason for a period greater than sixty (60) days (2 sessions) must re-test.
- The 60-day re-test rule is used to determine whether the student demonstrates a loss of skill level that would put the student at a disadvantage in achieving the next level’s objectives and successfully completing the program.
- A returning TLC student who has completed the Intensive English Program and has not been enrolled for greater than 60 days is required to take the placement exam when seeking admission into the APL program. This indicates to the TLC instructor in which areas the student may need remediation in order to best meet the student’s needs. If placement results are lower than what would be expected for an APL enrollment, the student may be counseled to take a lower level at NO cost in order to bring the student up to the skill-level necessary for success in the APL program; however, the student may choose to enroll in the APL program with the understanding that extra time and effort may be required of him/her to meet the demands of the course.
- If a prepaid student fails to return from a leave of absence for a period exceeding fifteen (15) class days, the student shall be terminated from his/her studies at the Center in TLCIS. If the student fails to return within thirty (30) calendar days, the student’s F-1 status shall be terminated in SEVIS. All applicable refunds shall be requested upon termination.
- If a non-prepaid student fails to return from a leave of absence by the end of week one of a session, the student shall be terminated from his/her program of study at the Center in TLCIS due to a failure to meet financial obligations. The student’s F-1 status shall be terminated in SEVIS if the student fails to return within thirty (30) calendar days due to failure to enroll. All applicable refunds shall be requested upon termination.
- A student who misses classes while on an approved LOA or who withdraws from classes prior to the scheduled end of the session due to an approved leave or early graduation is still eligible to pass his/her level in the session of the LOA if he/she attends 75% or more of the program hours offered in the session while in “attending” status. Such students must meet all the academic requirements of the level, including achieving an overall 2.0 GPA, taking the level final, and not exceeding the 10% absences allowed for the period of enrollment not covered in the approved LOA. Students who do not attend 75% of the program hours offered in the session and/or who do not PASS the level final exams will receive grades for the time attended but will be required to repeat the level.
- For a student remaining in the United States, a personal leave of absence requested due to economic hardship may be granted for up to one session (30 calendar days) of enrollment once the student met the requirement of having been enrolled full-time for at least one session.
- A one-session extension of the economic hardship leave may be granted one session at a time.
- Each extension requires that the student report to the center and provide in writing a request for extension, proposed plan of study/return, and a current address.
- The total amount of leave and vacation periods granted may not exceed one-half of the program length or eighteen (18) weeks, whichever is less.
- An economic hardship leave can be granted only with the Center Director’s approval and only if the economic hardship is a result of documented political turmoil or war in the student’s home country that prevents the student from receiving funds transfers or from receiving sponsorship payments.
- To be granted an economic hardship leave of absence, an F-1 student must meet SEVIS requirements for granting a reduction in course load to zero hours.
MEDICAL LEAVE (REDUCED COURSE LOAD) POLICY
A medical leave is a temporary break in study for documented medical purposes during which time an F student remains in the United States and is considered to be continuously enrolled with a reduced course load, consistent with federal regulations.
- The student must submit a written request form (to be filed for the medical leave) and provide supporting medical documentation. The request must be submitted in advance of the beginning date of the leave of absence, unless unforeseen circumstances prevent the student from doing so. If a student does not request a leave of absence prior to being absent more than fifteen (15) consecutive class days, she/he shall be terminated from the program of study. If the student fails to return within thirty (30) calendar days, the student’s F-1 status shall be terminated in SEVIS. All applicable refunds shall be requested upon termination.
- A medical leave is limited to the time period stated on documentation provided by the medical professional and is not limited to one-half the program length.
- To be granted a medical leave, an F-1 student must meet SEVIS requirements for a medical leave of absence resulting in a course load reduction to zero hours.
- Multiple medical leaves of absence may be granted as long as each leave remains consistent with federal regulations.
- A medical leave may be extended under extenuating circumstances noted on documentation provided by the medical professional as long as it remains consistent with federal regulations.
- There are no limitations on the number of authorized medical leaves granted if approved by SEVIS; however, a student’s entire period of enrollment may not exceed 36 months.
An F student may be granted a vacation, which is a temporary break in the student’s attendance during which she/he is considered to be continuously enrolled.
- A vacation may be granted only after four consecutive sessions (16 weeks) of enrollment.
- A vacation must be requested in writing. A vacation cannot be granted to a student who is financially sponsored or guaranteed by an outside agency without the agency’s written approval. Refer to the COR SACM Student Leave Request to SACM in Dropbox.
- There are no limitations on the number of approved and regulatory-compliant vacations granted; however, a student’s entire period of enrollment may not exceed 36 months. Therefore, a director must take into consideration when granting a vacation whether such a grant will prevent the student from completing his/her program of study within the maximum timeframe of 36 months.
- A vacation is limited to the equivalent of one session (30 days) and cannot be extended.
- Note to Transfer Students: Attendance at your previous institution may qualify towards meeting the 16-week-continuous-attendance requirement for an approved vacation granted the dates of attendance at the previous institution and TLC are continuous, there are no breaks in your attendance in which classes were offered for which you did not attend or register, and you provide written verification/documentation of attendance at the prior institution, such as a completed transfer form with attendance dates, transcripts listing a termination date, or written communications from the previous institution.
- To be granted a vacation, an F-1 student must meet SEVIS requirements for a break in study.
- Earn a 4.0 GPA for the level.
- Earn an 80% on the Level Skip Exam.
Students holding F1 visas must study full-time. If you do not maintain 85% attendance of hours offered in one session, you have not met your full-time requirement and will have to repeat your level the following session. You are only allowed to fail your current level twice. On the third failure, TLC reserves the right to ask you to leave our program. Students do have a right to appeal this decision. Please follow The Language Company Student Appeal Request process.
If you are studying on a scholarship, TLC is required to update your sponsor every session on your attendance and academic progress. SACM sponsored students are required to maintain 100% attendance, unless proof of documented medical emergency is presented. In the case of documented medical emergencies, SACM has stated they defer to TLC’s Attendance Policy. TLC requires a minimum of 85% attendance. Please note: SACM-sponsored students are not permitted to repeat a level for the third time without the express written consent of the student’s SACM advisor. If the Center Director’s decision affords the SACM-sponsored student a third attempt, the Director must obtain approval from the advisor to guarantee SACM sponsorship. Such requests must meet the following conditions:
- The student may not have failed the second session as a result of attendance violations, unless such violations were due to documented extenuating circumstances of a serious nature.
- The student has demonstrated an effort to ensure success during the failed second session by meeting the requirements/recommendations listed on the Progress Letter FIRST Counseling Report, such as, attended study hall, attended private tutoring, and/or attended extra course offerings.
|Category||Category Description||Make-Up Policy|
|Absent 1 Day||Absent 2+ Days|
|Classwork||assignments and activities completed during class time|
|Homework||assignments and activities completed outside of class time|
|Evaluations||tests, quizzes, special assignments |
(excludes final exams)
|Final Exams||final exams|
- TLC programs and services must contribute clearly to the achievement of TLC’s mission. While no two students learn a second language at the same pace or depth, programs and services must lead to satisfactory progress by each student.
- Satisfactory progress is defined as improving one’s English proficiency in a systematic and timely manner.
- Students who do not pass a level on the first attempt are permitted a second attempt at the level, but they are placed on academic probation and receive a Progress Letter.
- Students who do not pass a level on the second attempt remain on academic probation and receive a Progress Letter. If the Center Director permits the student a third attempt, the Progress Letter must be accompanied by a Director Written Report providing a compelling and well documented rationale for the student to be permitted a third attempt at the level. Note: SACM-sponsored students require additional steps in order to attempt a level a third time; see bullet #3 below.
- Students who do not pass a level on the third attempt receive a Progress Letter. TLC will notify the student and any financial sponsor that he/she will be terminated in SEVIS within fifteen (15) calendar days from the date of notice. The student shall have fifteen (15) calendar days from the date of TLCIS termination to leave the country or to transfer to another SEVIS-approved institution willing to accept the student in terminated status.
- SACM-Sponsored Students who do not pass a level on the second attempt are only permitted a third attempt at a level if the Center Director approves a third attempt and the student’s SACM advisor provides express written consent to permit the third attempt and to guarantee SACM sponsorship. Students awaiting SACM advisor approval may attend classes until First Friday. If approval is not granted by First Friday, the student is required to self-pay for the session or be terminated. Requests to SACM must meet these conditions:
- Student may not have failed the second attempt as a result of attendance violations, unless such violations were due to documented extenuating circumstances of a serious nature.
- Student may not have failed the second attempt due to a violation of the academic integrity policy.
- Student has demonstrated effort during the second attempt by meeting the recommendations listed on the most recent Progress Letter, such as, attend study hall, attend private tutoring, and/or attend extra course offerings.
- Because the Advanced Proficiency Level, Academic Test Preparation, University Bridge, and most Special Program offerings do not have sequential levels, the SAP Policy refers to a first, second, and third consecutive failure within the same program.
- Appeals: The student may appeal his/her termination due to a failure to make satisfactory academic progress by providing evidence that his/her overall GPA failure or attendance failure was the result of a grade management error or highly extenuating circumstances and is to be corrected in a manner that leads to level advancement. Student Appeal of Policy Violation is available in Student Resources.
- Progress Letters are generated in TLCIS to accompany grade reports that do not receive a GPA above 2.0 and/or absences exceeding 15%. The Progress Letter explains the conditions the student must meet in order to pass the level, recommendations for improving the student’s success on the next attempt, and the consequences for not passing the level on the next attempt. The student must sign the Progress Letter; however, if the student is unavailable or refuses to sign, the letter must be initialed by a TLC staff member as acknowledgement. Progress Letters must be uploaded to the Student’s Progress Record for the respective session. Examples of possible individualized recommendations for students to use to improve during their next attempt are listed below:
- Attend coversation hour or study hall
- Keep a vocabulary journal or structured learning planner
- Have the student write what they plan to do to improve their performance on their next attempt at a level
- Contact the Curriculum Department or CEO for additional recommendations
- Director Written Report is used to provide explanation for policy exceptions, evidence for decisions, and supportive evidence. The DWR must be uploaded to the Student’s Progress Record for the respective session.
- In situations where course scheduling or special course offerings at the Center result in the student not repeating the failed level in the session immediately following, it is mandatory that the student repeat the previously failed courses in the next session without exception. This requirement does not apply to programs with non-sequential levels, such Advanced Proficiency Level, Academic Test Preparation, University Bridge, and most Special Program offerings.
- A student who is terminated or withdraws due to attendance and/or academic violations may not be readmitted immediately. The specific criteria that allows a student to re-enroll are as follows:
- The student must demonstrate satisfactory academic progress at another institution for a period of at least three months evidencing that he or she has made changes necessary to succeed.
- The student must reapply and is considered a new student for admissions purposes.
- The student must retest and be placed in the indicated level and an explanation entered in the student’s NOTES tab to document the situation.
- Academic Progress is measured by the student’s participation in discussion boards; the accuracy of the completed assignments and evaluations; and the quality and frequency of participation during live sessions in which group or individual work is conducted.
- Classwork is defined as assignments completed during a live session.
- Homework is defined as assignments completed outside of a live session.
- Due to the short-term length of IDL offerings, a student must complete their registered program within 2x the enrolled program length in order to maintain satisfactory progress.
- If the student has not completed all required coursework by the course end date, the student will receive an online message warning the student that only four weeks remain to complete the coursework.
- If the coursework is not completed within 8 weeks from the course/program start date, access to the course is terminated. Students will receive a termination letter notifying them of the appeal process.
TLC expects students to follow the guidelines, expectations, and rules in this code of conduct. Violating the code of conduct may result in probation, suspension, or termination.
Abide by all local, state, and federal laws.
Arrive to class on time and remain in class until the scheduled end of class time; avoid leaving
and returning to class outside of scheduled break times. TLC has predictable class breaks and students are expected to manage their time appropriately. Because leaving a classroom during instruction is disrespectful to classmates and the instructor, students who leave the classroom while instruction is taking place may accrue absence hours as a result.
Treat classmates and TLC staff members with respect and courtesy.
Follow TLC’s Academic Integrity Policy.
Follow all TLC policies as well as any center-specific guidelines, particularly those related to shared spaces, such as, but not limited to, parking lots, lounge areas, shared restroom facilities, and computer labs.
English Only: TLC has an English-only policy during class time. When you have break time, the language you speak is your choice, though we encourage you to continue to use as much English as possible outside of your classes. However, when you are in class, you cannot effectively learn English if you are speaking and thinking in another language. You may also lose Classwork points if you are using another language during your English classes, and it takes away from your ability to participate in an activity.
If a student is facing legal action for possession, selling, distribution, creation, or provision of alcohol, drugs, or tobacco, the student will be terminated immediately and asked to leave; the student’s sponsor will be notified.
Creating, possessing, providing, making, or using false information or leaving out important information to TLC officials or university officials is grounds for immediate dismissal. Be honest. Tell the truth. Do not misrepresent yourself or any events.
Students should not interfere with or disrupt a TLC or university activity, such as teaching, research, meetings, public events, and disciplinary proceedings.
Respect and professionalism are expected of all TLC students. Violating another student’s or TLC employee’s personal space or comfort while at the Center or on a TLC-sponsored event may result in termination from TLC’s program. Students should not raise their voices when interacting with fellow students or TLC staff members. TLC reserves the right to protect the best interest and safety of students, staff members, homestay families, and university personnel/students by asking the student to go on a suspension until the student is found innocent of any charges against him/her.
Treat TLC property with care and respect. This applies to, but is not limited to, furniture, textbooks used as class sets, and technology. Damaging or misusing equipment, property, furniture, facilities, technology, or buildings belonging to the University, TLC Center, or Other. Student will be held responsible for any and all possible fees/charges incurred due to damages done to a TLC Center, University, or another’s belongings.
Understand that enrollment at a TLC center constitutes a contractual financial obligation to pay tuition for classes and fees. Financial obligations must be met prior to the start of each session.
Student insurance is required per TLC policy. If no proof of insurance is rendered on the first day of classes, the student will need to purchase student insurance through TLC’s student insurance provider.
- Health insurance is required for all F-1 students.
- Learn more about TLC’s student insurance provider, policy, requirement here.
- Do not discard your insurance card. A replacement card may incur a fee.
- The fee for TLC insurance is charged once for each four-week session.
- Students without insurance may not attend classes.
ATTENTION: If your purchase the TLC policy for your insurance provider, the required fee is collected once per four-week session. If a student does not pay the insurance fee in the new session, the student will not be allowed to start classes for that session, which in turn will keep the student from attending class and completing assignments and possibly cause the student to not pass the session. No exceptions are made to this policy.
To request to review or obtain a copy of a record in your student file, please complete this online form.
Level 1 Grammar
Level 1 Listening/Speaking
Level 1 Reading/Writing
Level 2 Grammar
Level 2 Listening/Speaking
Level 2 Reading/Writing
Level 3 Grammar
Level 3 Listening/Speaking
Level 3 Reading/Writing
Level 4 Grammar
Level 4 Listening/Speaking
Level 4 Reading/Writing
Level 5 Grammar
Level 5 Listening/Speaking
Level 5 Reading/Writing
Level 6 Grammar
Level 6 Listening/Speaking
Level 6 Reading/Writing
Level 7 Grammar
Level 7 Listening/Speaking
Level 7 Reading/Writing
Level 8 Grammar
Level 8 Listening/Speaking
Level 8 Reading/Writing
Level 9 Grammar
Level 9 Listening/Speaking
Level 9 Reading/Writing
Advanced English: Module 1
Advanced English: Module 2
Advanced English: Module 3
Advanced English: Module 4
Advanced English: Module 5
Advanced English: Module 6
English Test Preparation: Module 1
English Test Preparation: Module 2
English Test Preparation: Module 3
English Test Preparation: Module 4
English Test Preparation: Module 5
English Test Preparation: Module 6
Semi-Intensive English: Module 1-3a
Semi-Intensive English: Module 1-3b
Semi-Intensive English: Module 1-3c
Semi-Intensive English: Module 4-6a
Semi-Intensive English: Module 4-6b
Semi-Intensive English: Module 4-6c
Semi-Intensive English: Module 7-9a
Semi-Intensive English: Module 7-9b
Semi-Intensive English: Module 7-9c
Semi-Intensive English: Module AE 10a
Semi-Intensive English: Module AE 10b
Semi-Intensive English: Module AE 10c
Semi-Intensive English: Module AE 10d
Semi-Intensive English: Module AE 10e