TLC Student Grievance Procedure

Students who have a personal or academic problem will have the opportunity to address the issue through the following procedure:

  1. If the problem or concern relates to classroom difficulties, the student will discuss the matter with the instructor of the particular class. If not resolved, the student may appeal to the TLC Center Director.
  2. Students with problems that are of a personal nature will be given the opportunity to counsel with the Center Director.
  3. Problems with organizational policy should be discussed with TLC Center Director. If the problem is not resolved, the student has the right to gain consultation with the central office staff of TLC.
  4. Concerns, problems, or grievances related to online courses should be directed to the Assistant Director of Curriculum for Special Programs:
The Language Company
Attn: Brenda Robati, CEO
189 W. 15th Street
Edmond, OK 73013-3604
Tel: (405) 715-9996    Fax: (405) 715-1116