Terms & Conditions

Refund Policy

  • All e-learning and IDL courses are 4 weeks in length.
  • If a course is canceled, TLC will refund all monies paid.
  • If student’s application is denied, TLC will refund all monies paid. 
  • If a student cancels his/her enrollment before the start of the course, TLC will refund all monies paid minus a $25 administrative fee.
  • If a student withdraws after having completed any portion of the course offering (online assignments, student-teacher meeting, or group meeting), there will be no refund of monies paid.


TLC uses iTeach, a Learning Management System (LMS), to deliver all resources, materials, assignments, online live sessions, as well as attendance and grade monitoring and student-to-student and student-to-instructor interaction. Students must sign up for iTeach prior to purchasing a course. The iTeach registration process includes the student designating a personal email address and a secure password to obtain access to the site. It is the student's responsiblity to maintain this information in a safe, secure, and private location. Should a student forget their password, a password reset option is available through iTeach.

Technology Requirements

To confirm you are properly equipped to use iTeach, please review the technical and system requirements below.

English Ability

Are you unsure of your English ability? You are welcome to refer to the CEFR self-assessment grid, or you may choose to take our free placement test.

Program Completion & Certificates

The timeline required to complete an online program varies because there is no standard program offering; everything is customized to the client's need. A certificate of attendance or completion is contingent upon identity verification; see below.

Identity Verification

TLC does not offer courses for credit; nevertheless, students seeking a certificate to provide evidence of course attendance or completion must show their government-issued photo ID during live sessions to confirm their identify.

Residency Requirement

TLC's online courses do not have a residency requirement. Refer to Technology & Requirements above.

Online Course Attendance and Satisfactory Progress

For e-learning courses, all coursework must be successfully completed within 90 days of class start date to receive a certificate. If the student has not completed all coursework at the end of 30 days, the Assistant Director of Curriculum for Special Programs (ADOC-SP) will reach out to the student by online message to check in and encourage completion; this is the first warning.  If the student has not completed the course within 60 days, the student is sent a second warning letter indicating that only 30 days remain to complete the course.  If the course is not completed within 90 days, access to the course is terminated.  Students will receive a termination letter from the ADOC-SP notifying them of appeal process. 


For IDL courses, 100% completion of all coursework and scheduled student-teacher meetings within 30 days of class end date is necessary to receive a certificate.  If a student misses two consecutive meetings (student-teacher, group class meetings, or a combination of the two), the student will be notified in writing by the ADOC-SP that the student is in danger of being terminated from the class.  If the student misses 4 total meetings (whether it be student-teacher, group class meetings, or a combination of the two), the student will be withdrawn from the course and notified of the termination in writing by the ADOC-SP along with notification of the appeal process.