TLC Refund Policy

Refund Policy

  1. If TLC cancels student's program, TLC will refund all monies paid.
  2. If TLC denies student's application, TLC will refund all monies paid except the application, courier, and housing placement fees.
  3. If student's visa is denied and student provides proof of the visa denial to TLC before the last start date listed on student's TLC I-20, TLC will refund all monies paid except the application, courier, and housing placement fees.
  4. If student is a no-show or if student cancels enrollment before the start of student's first session, refund eligibility will be based on the following:
    1. If student entered the US on TLC I-20, TLC will retain four weeks of tuition, incurred housing costs, and a maximum of $500 in nonrefundable fees.
    2. If student did not enter the US on TLC I-20, TLC will refund all monies paid except incurred housing costs and a maximum of $500 in nonrefundable fees.
  5. If student withdraws from classes, student will be refunded all monies paid except nonrefundable fees and incurred service fees. Tuition refund will be based on the following:
    1. When student withdraws during student’s first session, the student’s first session of tuition will not be refunded.
    2. When student withdraws during a session that is not the student’s first session, tuition is refunded based on last date of attendance (LDA):
      1. LDA in first week of session: 75% of tuition refunded
      2. LDA in second week of session: 50% of tuition refunded
      3. LDA after second week of session: 0% of tuition refunded
    3. Prepaid, unattended sessions will be refunded as follows:
      1. If student has not attended past student's midpoint of prepaid sessions, student's current session is refunded per Items 5a-5b and all remaining tuition is refunded.
      2. If student has attended past student’s midpoint of prepaid sessions, no tuition is refunded.
  6. Students are advised to submit a request to withdraw or cancel in writing to help ensure that immigration records are accurate and up-to-date.
  7. Refunds are made, whenever possible, to the original payment method and the originating source: student, agent, or third party.
  8. Refund requests are processed within 45 calendar days of the date of the request or within 45 calendar days of the date of determination, whichever is earlier for enrolled students and within 45 calendar days of the date of determination for non-enrolled students.
  9. If student receives enrollment assistance from a TLC representative authorized to collect payments on behalf of TLC, any refund for which student may be eligible will be coordinated through this representative and this may affect student's eligibility for a refund.

Refund Definitions

Term

Definition

Cancellation

A student who never attends classes at TLC after enrolling and informs TLC in advance.

Date of Determination

The DOD is the first date on which any of the following situations occurs:

  1. the date the student gives notice (written or verbal) of withdrawal to TLC; or
  2. the date the student’s status is changed to no-show due to failure to enroll by the First Friday of the student’s scheduled start date; or
  3. the date on which TLC is required to terminate the student due to the student’s failure to adhere to the institution’s attendance, conduct, or student satisfactory progress policy.

Group, Family, and Resident Discount Plans

These discount plans are detailed on the TLC website. All prepaid sessions under the TLC group, family, and resident discount plans are charged at the standard tuition rate; the discount is earned at the completion of each session or earned at the completion of each week, applied at the end of each session, meaning the discount could be prorated.

Incurred Fees

Fees for which processing of or charges for have not yet occurred.

Last Date of Attendance

The final date a student attends class for any period of time.

Last Date of Attendance IDL

The final date a student logs in to the online learning system.

Multi-Session Discount Plan

This discount policy is detailed on the TLC website. All prepaid sessions under a multi-session discount are charged at the standard tuition rate; the multi-session discount is earned upon completion of the student’s prepaid sessions.

Nonrefundable Fees

The application fee, courier fee, and housing placement fee are nonrefundable fees since their processing begins upon receipt.

No-Show

Student does not start classes or notify TLC of a change in class start date by the Friday following the scheduled Monday start date or by the Friday following the last Monday start date listed on a non-immigrant student’s I-20 document.

No-Show IDL

Student does not log in to the system by the first Friday after the course’s commencement date.

Withdrawal

A student who has attended at least one class at the institution, but does not complete the program the student signed up to take.