Policies

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STUDENT COSTS

  • This fee is included in each TLC student’s tuition. Students must attend a TLC center for at least one session to qualify for this service, which processes up to two applications. TLC will not assist students who are not currently studying in one of our TLC centers.

  • Translation and credential evaluation costs, if required by institution.

  • Any mailing fees associated with the applications.

  • Application fees for institutions, if applicable. (Some institutions waive their application fees.) NOTE: Fees paid to institutions (university, college, high school) are non-refundable.

  • Testing fees

  • Other fees: Institutions may have special requirements. This will be communicated to the student/agent at the time of processing.

    CANCELLATIONS/REFUNDS

• TLC will not refund any monies because this is a special service that is included in current TLC student tuition. TLC can not guarantee admission will be granted by another institution; therefore, TLC can not grant a refund if a student is not placed within their designated two placements. TLC reserves the right to deny placement for certain institutions after the student has filled out the screening form and does not meet that particular institution’s requirements or departmental requirements.

STUDENTS/AGENTS

  • TLC will apply to only one institution at a time. Upon the granting of a conditional admission by one institution, the student may request one additional academic placement for a total of two placements.

  • TLC APS may make suggestions regarding admission eligibility to attend a specific university based on whether or not a student meets the institution’s admission criteria. If the student chooses not to follow the APS recommendations, TLC APS reserves the right to deny assistance in that particular placement.

  • The application process varies by institution. TLC cannot guarantee how long a university will take to process an application. Frequent calls and follow-ups will be made on behalf of the student. TLC APS cannot guarantee acceptance into a university. The decision to accept or decline an application is the sole responsibility of the university/college/high school.

REQUIRED DOCUMENTS (varies by institution)

  • Institution admission application
  • Institutional application fee (if applicable)
  • Institutional financial documents
  • Personal Financial Statement (if Self Paying)
  • Financial guarantor information (if a Sponsored Student)
  • Supporting financial documents such as a bank statement (see institution)
  • Copy of Passport
  • Immunization records (if required)
  • Official or certified high school transcripts (first-year undergraduate students)
  • Official or certified university transcripts (transfer or graduate students)
  • Official national examination results (if applicable)
  • Official test scores: TOEFL or IELTS (GRE or GMAT for graduate students)
  • Essay (as specified by the high school/university)
  • Statement of Intent/Purpose (if applicable)
  • Recommendation Letters/Forms
  • Other miscellaneous documents as required by the university

Steps to study with TLC in the USA on an F-1 visa:

  1. Apply online and pay fees
  2. Email TLC a copy of your passport and financial documentation (see FAQs below)
  3. TLC will mail you an acceptance packet with the document I-20, acceptance letter, and tips for a successful visa interview.
  4. Make an appointment for and complete your visa interview at a US embassy or consulate
  5. Notify TLC once you receive your F-1 visa and have purchased airfare; you may need to prepay tuition (see Tuition Prepayment Policy below)
  6. Travel to USA and learn English!
  1. Airport transportation fee is one-way and per person.
  2. Airport transportation cannot be secured until the completed  Airport Transportation Request, fees, and itinerary have been provided to the center. The center reserves the right to deny transport assistance should the reservation not be paid and scheduled at least two weeks prior to the student’s scheduled arrival.
  3. Flights scheduled to arrive between 9:00PM and 7:00AM may incur additional transfer charges; also, such arrivals between 9:00PM and 7:00AM may not permit immediate housing check-in and the student will be asked to secure a hotel for the evening arrival at the student’s own expense.
  4. If you are requesting transportation services to airports not published as pick-up and drop-off destinations for TLC, TLC will provide the additional cost on the invoice; you must confirm airport exceptions with the Center Director before purchasing your ticket.
  5. Unaccompanied minors (under 18 years of age) will incur additional fees; please contact the Center Director for cost. 

Submit a Complaint or Grievance to TLC:

Students who have a personal or academic problem will have the opportunity to address the issue through the following procedure:

  1. If the problem or concern relates to classroom difficulties, the student will discuss the matter with the instructor of the particular class. If not resolved, the student may appeal to the TLC Center Director.
  2. Students with problems that are of a personal nature will be given the opportunity to counsel with the Center Director.
  3. Problems with organizational policy should be discussed with TLC Center Director. If the problem is not resolved, the student has the right to gain consultation with the central office staff of TLC.
  4. Concerns, problems, or grievances related to online courses should be directed to the Assistant Director of Curriculum for Special Programs: [email protected].

The Language Company
Attn: Brenda Robati, CEO
189 W. 15th Street
Edmond, OK 73013-3604
Tel: (405) 715-9996    Fax: (405) 715-1116
www.thelanguagecompany.com


 

Submit a Complaint or Grievance to the Illinois Board of Higher Education:

Students attending TLC-Charleston may file a complaint or grievance to the Illinois Board of Higher Education (IBHE) by using the following link: http://complaints.ibhe.org/


 

Submit a Complaint or Grievance to ACCET:

NOTICE TO STUDENTS: ACCET COMPLAINT PROCEDURE

This institution is recognized by the Accrediting Council for Continuing Education & Training (ACCET) as meeting and maintaining certain standards of quality. It is the mutual goal of ACCET and the institution to ensure that educational training programs of quality are provided. When issues or problems arise, students should make every attempt to find a fair and reasonable solution through the institution’s internal complaint procedure, which is required of ACCET accredited institutions and frequently requires the submission of a written complaint. Refer to the institution’s written complaint procedure which is published in the institution’s catalog or otherwise available from the institution, upon request. Note that ACCET will process complaints which involve ACCET standards and policies and, therefore, are within the scope of the accrediting agency.

In the event that a student has exercised the institution’s formal student complaint procedure, and the problems or issues have not been resolved, the student has the right and is encouraged to take the following steps:

  1. Complaints should be submitted in writing (by email or mail) to the ACCET office. Complaints received by phone will be documented, but the complainant will be requested to submit the complaint in writing.

  2. The letter of complaint must contain the following information:

    1. Name and location of the ACCET institution;

    2. A detailed description of the alleged problem(s);

    3. The approximate date(s) that the problem(s) occurred;

    4. The names and titles/positions of all individual(s) involved in the problem(s), including faculty, staff, and/or other students;

    5. What was previously done to resolve the complaint, along with evidence demonstrating that the institution’s complaint procedure was followed prior to contacting ACCET;

    6. The name, email address, telephone number, and mailing address of the complainant. If the complainant specifically requests that anonymity be maintained, ACCET will not reveal his or her name to the institution involved; and

    7. The status of the complainant with the institution (e.g. current student, former student, etc.).

3. In addition to the letter of complaint, copies of any relevant support documentation should be forwarded to ACCET (e.g. student’s enrollment agreement, syllabus or course outline, correspondence between the student and the institution).

4. SEND TO:

ACCET
CHAIR, COMPLAINT REVIEW COMMITTEE 1722 N Street, NW
Washington, DC 20036
Telephone: (202) 955-1113
Email: [email protected]
Website: www.accet.org

Note: Complainants will receive an acknowledgement of receipt within 15 days.

Multi-Session Discount

A student who plans to attend for multiple sessions may be eligible to earn a multi-session discount based on the following guidelines:

  1. Discount eligibility requires student to prepay tuition before the start of classes and attend all prepaid sessions in order to receive the discounted tuition rate:
    1. Prepayment of two (2) sessions earns a 10% tuition discount.
    2. Prepayment of three or more (3+) sessions earns a 20% tuition discount.
    3. Prepayment of nine or more (9+) sessions earns a 30% tuition discount.
  2. The discounted tuition rate applied at the time of the first tuition prepayment shall be the rate charged for future tuition payments as long as the student remains continuously enrolled.
  3. This discount is intended for individual student enrollments and may not be applied to group/cohort enrollments.
  4. Combining the multi-session discount with other discounts or making incremental payments after the initial start of classes in order to receive a higher tuition discount is prohibited.
  5. Refer to TLC’s Refund Policy for details regarding refunds in the case of a withdrawal, cancellation, or denial.

Family Discount

When more than one immediate family member (parent, child, sibling, and accompanying Mahram) attends Intensive English Program, Intensive English Part Time, Business English, Academic Test Preparation, or General English, each family member will be eligible for the following tuition-only discounts:

  • 2 family members: 10% tuition-only discount to each member
  • 3-4 family members: 15% tuition-only discount to each member
  • 5+ family members: 20% tuition-only discount to each member

US Resident/Citizen Discount

This discount does not apply to students enrolled in Special Programs. The local discount is applied to a student who permanently resides in the United States.

  1. Eligibility for this discount can be demonstrated with documents such as a U.S. driver’s license, a lease contract, or utility bills in the student’s name.
  2. The local discount may not be applied in conjunction with any other discount and may not be offered to a student who is referred by an agent.
  3. U.S. Permanent Residents and Citizens are eligible. Contact TLC if you have a question regarding eligibility.

Q: What can I use to verify financial support?
A: Family bank statements; financial aid letters; scholarship letters; documentation from a sponsor.

Q: When can I arrive in the US?
A: We have dedicated drivers on the Saturday prior to your start date. If you are interested in immigration rules of arrival, you cannot be in the US more than 30 days prior to your start date.

Q: Can I use my TOEFL/IELTS score as placement or will I have to test upon arrival?
A: On the first day of class, you will take placement tests to determine your level. However, if you do have an official TOEFL or IELTS score, please provide it on the day of testing as it can be considered when making your placement.

Q: Do I have to purchase TLC student health insurance?
A: All non-immigrant TLC students are required to have student health insurance while in the US. If you choose to have health insurance from another source, please provide the student health insurance card to the Director of Admissions on your first day of classes.

Q: Are there any prerequisites for studying in your program?
A: There are no requirements beyond the application process to study English with TLC. We will test your level of English upon arrival.

Q: Will TLC issue an F-1 visa?
A: TLC can issue the I-20 for you to take to the American consulate in your country to apply and interview for visa approval.

Q: How do I pay my SEVIS fee?
A: You can use the SEVIS number on the I-20 from TLC to pay your fee on the SEVIS website before your visa appointment.

Q: What are my payment options?
A: The most effective way to pay is online through our “Make a Payment” page. If you prefer to pay online through Flywire in your own currency, it may save you exchange fees or prevent the need to carry considerable cash with you when traveling. Also, each TLC location can provide bank wire instructions. Otherwise, upon arrival (first day of class) you can pay via cash, check, credit, or debit card.

Q: Do I need to prepay money to TLC for my program and before I get my visa?
A: TLC requires tuition prepayment from select countries (see list); if your country is on the list, we will ask that this be paid within 10 days of you receiving your visa approval. Initial fees will be required at the time of application in order to receive the I-20. Prepaying multiple sessions of tuition before you begin the program may also allow for a tuition discount. Prepaying program fees as indicated on your I-20 may also help in your visa approval process as it shows your true intent and financial capability to be in the U.S for studies.

Q: Who can be listed as a Dependent on my I-20?
A: According to U.S. law, only children under the age of 21 and one spouse may be listed as a dependent on the F-1 student’s I-20.

Q: Can TLC place me in a university, college, or boarding school?
A: Yes, TLC has academic placement services and a network of over 200 cooperative schools. Many of these schools recognize completion of our program in lieu of score requirements. Please begin by completing this form.

Q: Do I have to pay for service fees like housing or airport transfer before arrival?
A: Yes, you must complete the necessary forms and pay the necessary fees in order for TLC to arrange and provide services. Refer to the Homestay policies listed on this page. To download airport transfer forms, please visit our Downloads page. To complete a Homestay Application, refer to our website.

Q: If I do not get visa approval, can I get a refund on all fees?
A: Please refer to TLC’s refund policy. Proof of visa denial is required and the application and courier fees are non-refundable regardless of visa approval or denial.

Q: How long is my application valid?
A: Your application with TLC is valid for one year from the date of the signature on your TLC application.

Q: How long is my I-20 valid for obtaining a visa and traveling to the United States?
A: Your I-20 is valid for the start date listed and subsequent start dates listed in the remarks section. Sometimes the port of entry officer may ask for verification from the school if you are traveling after the INITIAL PROGRAM START DATE listed on the I-20. You can request a “travel letter” from the school before leaving for the US.

Q: How much do I have to pay?
A: The fees are different for each program. Most fees are collected each session (every four weeks). Please check our fees.

Q: What accommodations does TLC offer?
A: Available housing depends on the location. We recommend booking housing at least one session in advance. Your housing is not booked without the appropriate forms and fees being submitted. Cost depends on the location because of the differences in cost of living for each city. Many TLC centers are in the middle of the U.S and can provide affordable housing options. Check the pricing by viewing our housing options.

Q: Can I obtain conditional admission from a university before arriving to study?
A: You can obtain a conditional letter of acceptance from many of TLC’s partners. Please indicate your need for this when completing this academic placement form.

Q: Which TLC partner universities offer my program?
A: To view university partners and majors of interest, please visit our affiliate page.

Q: Which TLC Partners offer conditional admission or level 9 acceptance?
A: To filter the list of TLC Partners to fit your academic preferences, please visit our affiliate page. For additional clarification or information, please email [email protected]

Q: How long do I need to study at TLC?
A: We will provide a placement test upon arrival. Every four weeks, each student has the opportunity to advance to the next level. We have levels to accommodate beginning, intermediate, and advanced English abilities. If you have taken TOEFL or IELTS, you can also gauge your length of study prior to arrival by viewing our equivalency chart in our brochure.

Q: Do I need English if I studied English in my country?
A: There are many reasons why studying English in a full-immersion environment is better for the student acquisition and mastering of the English language for personal, professional, or academic reasons. In many countries, students learn English from a young age. However, they are generally not proficient in all areas of English necessary to succeed in an American institution: reading, writing, listening, speaking, and grammar. TLC’s program helps the student to be proficient in all areas of the English language and to be successful in an American classroom setting. Additionally, many American institutions will require the international student to prove proficiency in English through meeting the maximum score requirements or completing an English program. Many TLC partner schools have validated through survey, research, and professor feedback, that international students who studied English with TLC are far more successful in their studies than students who only studied English in their home country.

Q: Can I get a scholarship to study English with TLC?
A: TLC does not offer scholarships for ESL studies. We do, however, offer generous promotions and discounts.

Q: How do I know that TLC is reputable? What methodology is used?
A: TLC is an accredited program, has nearly 35 years of experience in the field, is family-owned and operated, and remains very involved in strengthening the field of international education. We use a variety of proven methodologies to effectively meet student need. We meet each student where he/she is and build on previous knowledge and understanding.

Q: Will I be placed in a classroom with other levels? What is the average class size?
A: TLC may combine appropriate levels depending on factors each session, such as enrollment and student goals. All necessary level objectives will be met in this case. The average class size is about 10 students.

Q: If I wish to go to a university after studying English, do I need to go on the university’s I-20?
A: Your I-20 record will be with TLC while you study English and then TLC will easily transfer your I-20 record to your next school. So, if coming from your country, you will come first on TLC’s I-20.

Q: Can I transfer to another school upon arrival in the United States?
A: Yes, TLC will not hold your immigration record. However, if you enter on TLC’s I-20, you will be obligated to the first session of tuition and incurred fees. Please carefully read the TLC Cancellation and Refund Policy to know your rights.

Q: How many hours are in a session?
A: The classroom hours depend on the program chosen. Please view your program hours by visiting our program pricing page. Instructional hours begin on First Tuesday and end on Final Thursday each session. Orientation for new students is held on First Monday. No classes are held on First Monday or Final Friday.

Q: Can I work while I study?
A: U.S law states that a student can only work on-campus if authorized by the school or if allowed optional or curricular practical training by the school. TLC students are not eligible for optional or curricular practical training. Otherwise, working on an F-1 visa outside the campus is not permitted.

Q: Can I change my status while in the U.S?
A: It is possible to change your status while in the U.S. However, there is a fee and depending on the requested status, it could take up to 7 months for the decision. Until approval is given, the student must maintain his/her current status. An extension of the current status may be required.

Q: If I choose to start school on a certain date, but I cannot get a visa at that time, can I change the start date to the next month?
A: TLC provides 2 additional start dates on an I-20 in the notes section. If a student has any delay, the student can still arrive on the following 2 start dates. If the new start date is beyond those listed on the I-20, the student can request a new I-20 be sent with the appropriate start dates. An express mailing fee may be required for additional I-20s.

  1. TRANSPORTATION: Approved forms of transportation include use of a private vehicle such as a car, truck, or van. Rideshare, taxi, bicycle, and bus are not approved forms of student transportation covered by the homestay service fee. If the homestay is unable to provide or arrange other transportation to/from school (example: carpooling with another homestay), the homestay is to notify the center director immediately.
  2. LAPSE IN SERVICES: If you will be unable to provide meal, transportation, or any other required services during a homestay period, notify TLC of the days those services will be unavailable as soon as it is known, so that arrangements can be made to accommodate the student. Compensation for that session may be prorated to accommodate other arrangements for the student during that lapse of service. Under such circumstances, student may move out without notice and without being penalized on fees.
  3. MONEY: A student’s request for money or a personal loan is unacceptable and must be reported to TLC. See also Homestay Family Delayed Payment Agreement.
  4. DAILY SCHEDULE: Provide your student with a sample weekly schedule including who works when, at what times meals occur, when grocery shopping will occur, at what time the student needs to be ready for school, etc. It is also recommended to provide examples of what each meal will typically contain in case students are not accustomed to eating a light breakfast or a heavy dinner, for example. Contact TLC for an example weekly schedule.
  5. MEALS: A student may request help finding traditional foods from their home country. These items are typically available in specialty food stores, or you may contact TLC for assistance. This is a fun way to allow the student to exchange their culture with you by cooking a meal. Families are not required to provide a hot, sit-down meal for every meal, but on average one meal a day is expected from this service. If your student is not happy with the food options, the Homestay Coordinator may have suggestions to accommodate. Leftovers and fast food are common in the U.S, but not internationally, and this should be considered when planning meals. If the student does not join the family for meals regularly, please notify the Homestay Coordinator.
  6. RELIGIOUS OBSERVICES/DIETARY RESTRICTIONS/PETS: Dietary restrictions, religious observance requirements, and pet preferences are indicated on the student’s homestay application and will be communicated to the homestay family before the family has agreed to accept the student. If the student fails to disclose this information, a relocation may occur at the student’s expense. The student may be requested to pay a nominal, additional fee each session to cover the difference in cost to meet dietary restrictions. The student is responsible for assisting the family in meeting his/her dietary needs. The student should not be required to eat only meals that meet the family’s dietary restrictions, and the family is not required to eat meals that only suit the student’s needs. However, options must be provided to the student.
  7. HOUSE RULES: Each household has its own culture and expectations. Homestay families are required to provide current house rules to the homestay coordinator. As long as these rules do not conflict with TLC’s published services or US law, the student will be asked to agree to follow these rules when accepting the placement. Setting clear expectations from the start will make things easier on you and the student. Contact TLC for an example list of house rules. Note: If a family does not provide the most up-to-date list of house rules to TLC, the family may not be eligible for the full session of homestay payment if the family should ask the student to leave due to breaking a house rule. In the event that the family does not return the unearned Homestay Session of Service fee, then the unearned amount will be withheld from the next placement should the family wish to remain active within TLC’s homestay network.
  8. ALCOHOL: The legal drinking age in the US is 21 years of age; therefore, students under 21 years of age may not consume alcohol in the US.
  9. HOUSE KEY: If the student loses a house key, the homestay family may require the locks to be changed at the student’s expense (max. $150 reimbursement). The homestay family must request reimbursement through TLC (not the student) and provide evidence of the expense (receipt).
  10. HOSTING UNDERAGE STUDENTS: All persons living in the house must undergo a background check before an underage student may be placed with the family. If permission is not granted by the family to run the background check, a student will not be placed with this family. If the family is housing another international student over the age of 18, the family is not eligible to house an underage student. TLC must be notified of any new persons moving into the house to ensure a background check occurs.
  11. BACKGROUND CHECKS: If a homestay family wishes to conduct a background check of a student, this is at the homestay family’s expense and prior permission from student is required in writing. See also “hosting underage students.” Please note that TLC students entering the United States on an F-1 (student) Visa are only able to obtain that Visa after meeting with US officials in the home-country embassy; embassy officials routinely carry out criminal background checks and verify funds, additional records, and facts pertaining to Visa applicants.
  12. STUDENT FAILURE TO PAY: If a student fails to pay for the next session of homestay service by the last day of their current service period, TLC reserves the right to ask the student to move out of the home. If the family is willing to make a payment exception, they may request TLC to prepare a Homestay Family Delayed Payment Agreement.
  13. DIRECT STUDENT PAYMENT NEGOTIATIONS: If the homestay family decides to work directly with a student regarding payment, the family will be removed from TLC’s homestay family network, and the family may not request TLC’s services to address issues arising with the student.
  14. LEAVE OF ABSENCE/VACATION: If a student is taking a vacation or leave of absence, they may request that the homestay family allow them to leave their items in the home while they are away. This is at the homestay family’s discretion and must be communicated to TLC in advance.
  15. PAST AND NON-TLC STUDENTS: The decision to house someone who is not currently attending TLC is at the discretion of the homestay family. Please communicate availability to TLC should it deviate from the expected norm.
  16. NUMBER OF STUDENTS AND NATIONALITY: The number of students and nationality of students in a homestay family is at the discretion of the homestay family. Nevertheless, TLC aims to mix nationalities in a single homestay household in order to promote English exposure and immersion in non-native culture.
  17. REMOVAL OF FAMILY FROM HOMESTAY NETWORK: Homestay families who do not meet the goals of TLC’s homestay mission will be removed from TLC’s homestay family network. A family that allows a TLC student to live with the family once that family has been removed from TLC’s homestay family network will not receive assistance from TLC.
  18. HOMESTAY FAMILY PROFILE: The homestay family will populate a profile at the time of application. The characteristics and preferences indicated in the profile will be used to match a student with the family. It is the homestay family’s responsibility to notify TLC if any details in the profile need updating. If the family must terminate any service during a Homestay Session of Service, the family must notify TLC as soon as possible, and depending on the situation, the student may be refunded at the family’s expense.
  19. REQUEST TO REMOVE STUDENT: If all other efforts have failed, and the family wishes to remove a student from their home, please contact TLC to make this request. TLC will make every effort to find alternative housing and relocate the student as soon as possible.
  20. EVICTION AND REMOVAL OF STUDENT’S BELONGINGS: Once a student’s Homestay Session of Service ends, if the student has not paid to secure an additional service period, and the homestay family wishes to remove the student’s belongings, TLC asks that the family please contact TLC first before removing the student’s belongings, so that TLC may assist with the removal and delivery of the belongings to the student, if possible.
  1. APPLYING FOR HOMESTAY: Homestay service requires (a) completion of a homestay application and (b) payment of the housing placement fee. Placement cannot be guaranteed, but four weeks advance notice typically leads to successful placement. Moreover, most TLC locations have a waiting list for homestays, so it is critical that students wishing to live in a homestay submit their application as early as possible.
  2. APPLICANTS UNDER 18: Because not all TLC locations are able to accommodate underage applicants, TLC recommends underage applicants contact their TLC location and confirm availability before submitting their homestay application.
  3. HOUSING PLACEMENT FEE: The housing placement fee is for one family placement. Additional family change requests may incur additional housing placement fees.
  4. HOMESTAY SESSION OF SERVICE: A homestay session of service is for 28 days. The period begins on the Saturday before the first Monday of the session and ends on the final Friday of the session. See below for details regarding five-week sessions.
  5. HOMESTAY SESSION OF SERVICE MODIFICATION: If approved by TLC and homestay family, a service period greater than or less than 28 days may be arranged if it is requested at least one month in advance and paid for in advance. Homestay service charges, when modified, are prorated by day.
  6. HOMESTAY SESSION OF SERVICE MODIFICATION DURING 5-WEEK TLC SESSION:
    1. TLC sessions rarely span five (5) weeks; when this occurs, students will be notified in advance that if they wish to live and/or keep their belongings in the homestay for the entire five weeks, they will be charged for additional days spent in the homestay beyond the 28-day session of service. Charges for additional days will be prorated according to the student’s length of stay.
    2. Students who do not wish to extend their Homestay Session of Service beyond 28 days will be required to make other housing arrangements at their own expense or request such services from TLC (fees may apply).
  7. HOMESTAY SESSION OF SERVICE FEE: A service fee covers one session of homestay service, which is 28 days. The fee amount varies by TLC location; refer to the TLC Website for details. See also Payment sections.
  8. PAYMENT OF FIRST HOMESTAY SESSION OF SERVICE FEE: Once the student has accepted the proposed family placement, the student is obligated to pay for the first homestay session of service; payment is required before the student moves in.
  9. PAYMENT OF ADDITIONAL HOMESTAY SESSION OF SERVICE FEES: A homestay session of service fee is due by the last Friday of the current service period.
  10. PREPAYMENT OF MULTIPLE HOMESTAY SESSION OF SERVICE FEES: A student may prepay for multiple homestay session of services in advance. Should a student wish to cancel their unused homestay services and request a refund of those unused service periods, the request must be received by TLC by the end of week 3 of the current service period.
  11. FAILURE TO PAY HOMESTAY SESSION OF SERVICE FEE: If a student does not pay for the next session’s homestay period by the last day of the current homestay period, the student will be asked to move out of the homestay’s home immediately.
  12. HOMESTAY PLACEMENT: A homestay placement is made by matching as many of the student’s indicated preferences as possible with the preferences of the available homestay families; for this reason, homestay placement is not first come, first served. Only one homestay placement match at a time will be sent to a student to consider.
  13. HOMESTAY PLACEMENT NOTIFICATION: 14 days prior to student’s scheduled homestay start, TLC will notify student of family match. The student must notify TLC if (a) the student accepts this match, or (b) the student does not accept this match. Failure to notify TLC of the student’s preference may result in forfeiture of the family match, which may delay homestay services. If the student does not accept the family match, the student must notify TLC if they would like another family match to consider or which other housing option the student would prefer. In situations where family matching is unsuccessful, the housing placement fee may be applied to other housing options, held as a credit for future homestay services, or refunded if requested by the student.
  14. ARRIVAL/MOVE-IN: The student must arrive on the scheduled homestay start date. If the student will not arrive on the scheduled date, the student must notify TLC at least 7 days prior to the scheduled start date, or the student may forfeit their homestay fee for that session and may be required to pay an additional housing placement fee should the student request another homestay.
  15. EARLY ARRIVAL: If the student arrives before the scheduled homestay start date, the student will need to arrange and pay for temporary living arrangements elsewhere, such as a hotel; TLC will help the student if assistance is needed.
  16. WEEKLY HOMESTAY SCHEDULE: The homestay family will provide the student with a weekly schedule, so that the student is aware of meal times, work schedules, when to be ready for school, possible curfew, etc.
  17. HOUSE RULES: The homestay family may provide a list of house rules. These rules may not conflict with TLC policy or US law. The student must agree to follow the house rules before accepting placement with the family. Failure to follow house rules may result in removal from the homestay and forfeiture of homestay service monies paid.
  18. MEALS: Homestays provide 16 meals per week. Custom meal provision may be available for special cohorts or minors; inquire with TLC center if interested.
  19. PETS: Many homestay families have dogs and cats. Students are asked to indicate their preference for dogs and cats or any known allergies on the homestay application. If a student chooses to change their homestay family because of a homestay family’s pet, the student may be charged a housing placement fee.
  20. TRANSPORTATION: Homestays provide transportation to/from school. Students will not be expected to use driving services as their mode of transportation to/from school. If a student chooses to get to/from school/school sponsored activities by other means, TLC and the homestay are not responsible and the homestay rate will not be prorated. Families are not required to provide assistance outside of school-related transportation.
  21. PHONE CALLS: Student is responsible for making all personal international phone calls using student’s personal cell phone or an international phone card.
  22. ALCOHOL: Students under 21 years of age may not consume alcohol in the US.
  23. DAMAGE/WEAR AND TEAR: The student is responsible for any and all damages to the property and premises of the homestay family caused by the student. Damages as a result of normal wear and tear in a home is the responsibility of the homestay.
  24. HOUSE KEY: If the student loses a house key, the student may be required to pay the homestay through TLC the cost of replacement up to a maximum of $150 to replace the homestay’s locks to restore safety.
  25. LEAVE OF ABSENCE AND VACATION: Students taking a vacation or leave of absence may request to leave their belongings in the homestay family’s home granted (a) the homestay family agrees, and (b) the student pays an additional housing placement fee – failure to pay the fee may result in the family removing the student’s belongings.
  26. SATISFACTION WITH HOMESTAY:
    1. TLC will survey the student’s homestay experience each session, so that students will have frequent opportunities to note their satisfaction and rectify any issues.
    2. If a TLC homestay family does not provide student with satisfactory service, such as food, transportation (if included in service fee), and comfortable living space, the student may discuss their concerns with the Homestay Coordinator. If TLC is unable to resolve the situation with the current homestay family, every effort will be made to find a new homestay family for the student.
  27. STUDENT MAY NOT:
    1. disobey house rules; TLC policy; or local, state, or federal law
    2. abuse the homestay family’s transportation service; the homestay family is not a shuttle service
    3. disregard general cleanliness and organization of the household; the homestay family is not a cleaning service
    4. request money or a personal loan from the homestay family
    5. consume alcohol, in or outside of the home, if the student is under 21 years of age
    6. remove the student’s belongings from the house in order to avoid payment for days in a Homestay Session of Service
    7. expect to have a positive homestay experience without putting forth effort to cooperate and be respectful
    8. demand specific foods or food preparation methods, not mentioned on their homestay application— additional fees may apply
  28. TERMINATION OF HOMESTAY:
    1. Requested by student…
      1. A student who wishes to end their homestay housing at the end of the current session, must notify TLC by Friday of the third week of the Homestay Session of Service, or the student will be charged for the first week of the following Homestay Session of Service.
      2. A student who moves out of the homestay during a session of homestay service without prior TLC approval IS NOT eligible for a homestay refund for the remainder of the unused service period.
      3. A student may request to change a homestay family by contacting TLC and explaining the situation; however, the student must give TLC an opportunity to resolve the situation before the student moves out or the student will forfeit any homestay service monies paid and may be required to pay an additional housing placement fee should they choose to live in another homestay. If TLC determines that the family is not meeting their obligation to the student, the student will receive a housing credit (amount of credit determined by prorating number of days remaining in the session of service) and a second homestay placement will begin with no additional housing placement cost to the student.
    2. Not requested by student…
      1. If student is terminated by TLC due to violation of TLC policy or violation of local, state, or federal laws, it is at the discretion of the Homestay Coordinator and center director as to whether the student may continue in the homestay until the end of the current service period.
      2. Students are not eligible to receive partial refunds for the remainder of unused service periods if terminated due to a violation of policy or law; unused, prepaid service periods will be refunded.
      3. If a homestay family requests the student be removed for reasons unrelated to the student, the student will receive a second placement at no additional cost and a prorated refund for the service period issued.
      4. If a homestay family requests the student be removed for reasons related to the student (such as but not limited to breaking house rules or state or federal law), the student will not be due a refund of the remaining portion of the current service period, and TLC may refuse further homestay service to the student.
      5. If TLC permits future homestay service, the student will be required to pay a second housing placement fee should the student choose to apply for another homestay.
  29. HOMESTAY FOR STUDY VACATION PROGRAM (SVP):
    1. Homestay fees are included in the SVP package price.
    2. Students who abandon their homestay before the service period ends are not eligible for a refund of any unused days in the current Homestay Session of Service.
    3. The student may request homestay services for additional/fewer weeks in advance as part of the SVP package; refer to the Homestay Policy for details.
    4. Student is held to the same policies as regular program students.
    5. Student will be subject to another homestay placement fee should the student choose to move to another homestay when the current family has met all service requirements.
  30. REFUNDS: Refer to TLC’s Refund Policy for situations or questions not covered in the TLC homestay policy. It is the student’s responsibility to see their TLC admissions office with questions regarding TLC policies.
 
  • The application fee is nonrefundable, and it must be received before this application will be processed.
  • Tuition prepayment of 1-3 sessions is required for select countries; to inquire whether prepayment is required for your country, contact [email protected]
  • Fees for services such as housing placement (nonrefundable), airport transportation, or express mail services (nonrefundable), must be paid before the service will be processed.
  • All payments must be made in U.S. dollars using an acceptable payment method: bank transfers; checks drawn on a U.S. bank; or credit cards, both domestic and international, which may be used on the TLC Website. Payee must pay all transaction fees, regardless of whether the wire transfer is incoming or outgoing. Western Union is not accepted.
  • TLC charges a $50 fee for every returned check.

Refund Policy

  1. If TLC cancels student’s program, TLC will refund all monies paid.
  2. If TLC denies student’s application, TLC will refund all monies paid except the application, courier, and housing placement fees.
  3. If student’s visa is denied and student provides proof of the visa denial to TLC before the last start date listed on student’s TLC I-20, TLC will refund all monies paid except the application, courier, and housing placement fees.
  4. If student is a no-show or if student cancels enrollment before the start of student’s first session, refund eligibility will be based on the following:
    1. If student entered the US on TLC I-20, TLC will retain four weeks of tuition, incurred housing costs, and a maximum of $500 in nonrefundable fees.
    2. If student did not enter the US on TLC I-20, TLC will refund all monies paid except incurred housing costs and a maximum of $500 in nonrefundable fees.
  5. If student withdraws from classes, student will be refunded all monies paid except nonrefundable fees and incurred service fees. Tuition refund will be based on the following:
    1. When student withdraws during student’s first session, the student’s first session of tuition will not be refunded.
    2. When student withdraws during a session that is not the student’s first session, tuition is refunded based on last date of attendance (LDA):
      1. LDA in first week of session: 75% of tuition refunded
      2. LDA in second week of session: 50% of tuition refunded
      3. LDA after second week of session: 0% of tuition refunded
    3. Prepaid, unattended sessions will be refunded as follows:
      1. If student has not attended past student’s midpoint of prepaid sessions, student’s current session is refunded per Items 5a-5b and all remaining tuition is refunded.
      2. If student has attended past student’s midpoint of prepaid sessions, no tuition is refunded.
  6. Students are encouraged to submit a request to withdraw or cancel in writing to help ensure that immigration records are accurate and up-to-date.
  7. Refunds are made, whenever possible, to the original payment method and the originating source: student, agent, or third party.
  8. Refund requests are processed within 45 calendar days of the date of the request or within 45 calendar days of the date of determination, whichever is earlier for enrolled students and within 45 calendar days of the date of determination for non-enrolled students.
  9. If student receives enrollment assistance from a TLC representative authorized to collect payments on behalf of TLC, any refund for which student may be eligible will be coordinated through this representative and this may affect student’s eligibility for a refund.

 

Refund Definitions

Term

Definition

Cancellation

A student who never attends classes at TLC after enrolling and informs TLC in advance.

Date of Determination

The DOD is the first date on which any of the following situations occurs:

1.       the date the student gives notice (written or verbal) of withdrawal to TLC; or

2.       the date the student’s status is changed to no-show due to failure to enroll by the First Friday of the student’s scheduled start date; or

3.       the date on which TLC is required to terminate the student due to the student’s failure to adhere to the institution’s attendance, conduct, or student satisfactory progress policy.

Group, Family, and Resident Discount Plans

These discount plans are detailed on the TLC website. All prepaid sessions under the TLC group, family, and resident discount plans are charged at the standard tuition rate; the discount is earned at the completion of each session or earned at the completion of each week if prorated.

Last Date of Attendance

The final date a student attends class for any period of time.

Last Date of Attendance IDL

The final date a student logs in to the online learning system.

Multi-Session Discount Plan

This discount policy is detailed on the TLC website. All prepaid sessions under a multi-session discount are charged at the standard tuition rate; the multi-session discount is earned upon completion of the student’s prepaid sessions.

Nonrefundable Fees

The application fee, courier fee, and housing placement fee are nonrefundable fees since their processing begins upon receipt.

No-Show

Student does not start classes or notify TLC of a change in class start date by the Friday following the scheduled Monday start date or by the Friday following the last Monday start date listed on a non-immigrant student’s I-20 document.

No-Show IDL

Student does not log in to the system by the first Friday after the course’s commencement date.

Withdrawal

A student who has attended at least one class at the institution, but does not complete the program the student enrolled in.

Transfer Course/Credit Policy

TLC centers do not accept transfer credits or courses from any other non-TLC ESL program. Students are tested upon entry and placed in the level of competency as determined by the results of the placement exam.

Transfer-In Policy/Procedures

F-1 students wishing to transfer from a currently SEVIS-approved institution to a TLC center must provide an official transfer request form to the Director of Admissions at the TLC center of choice. In addition to the completed transfer request form, the student must provide the following:

  1. Application
  2. Application Fee
  3. Document of financial support from financial institution
  4. Grade reports/transcripts from current SEVIS-approved institution if requested by TLC representative
  5. A copy of current I-20 document
  6. A copy of the photo page of passport
  7. A copy of the visa page of passport
  8. A copy of I-94 document, if requested by TLC representative

Once your documents are received, you will receive a letter informing you of whether the transfer has been approved. If approved, the Director of Admissions will notify the official at your current institution that your I-20 has been authorized for transfer and issue an acceptance letter to your current institution, if required.  There is no transfer fee charged.

Transfer-Out Policy/Procedures

F-1 students currently attending a TLC institution may request a transfer out to another SEVIS-approved institution at any time upon arrival and reporting to the TLC center.  In order to complete a transfer-out request, the student must do the following:

  1. Provide a transfer request form from the SEVIS-approved institution in which you plan to attend to the Director of Admissions at your center.  If no transfer form is made available to you, the DSO/PDSO at the center you plan to attend may send an email confirmation indicating that they do not use such forms in their acceptance process. 
  2. Provide an acceptance letter from the SEVIS-approved institution or ask that the PDSO/DSO at that institution send an email or other documentation to the Director of Admissions at the TLC center.
  3. If your record is currently in terminated status, the DSO/PDSO at the institution at which you are transferring must confirm in writing that the record will be accepted in terminated status.

Once these documents are provided to the Director of Admissions at your TLC center, the Director of Admissions will access your record in SEVIS and initiate the transfer. There is no charge for transferring out of a TLC center; however, you should refer to the TLC Refund policies for any charges that may apply to your registration and attendance at the center prior to transferring out.  

Transfers Between TLC Centers

TLC students transferring between TLC centers are not required to submit a new TLC application. A copy of the original application is required.

Tuition Prepayment Policy

Students from the following countries have demonstrated a tendency to obtain TLC’s I-20, enter the United States, and not appear for instruction. To discourage such situations, the I-20 will be issued once initial fees and all required documents have been received. IMPORTANT: The acceptance letter and I-20 will note the total amount owed for one session’s tuition and applicable fees, and this amount will be due to the center within 10 days of the issuance of the student visa. If payment is not received by its due date, the I-20 will be cancelled.

To find out if tuition prepayment is required for your application, before you apply, please email [email protected] or contact the TLC center of your choice. 

The Tuition Prepayment Policy applies to all applications from the countries listed below, including those that come through a representative (this list is not complete). TLC reserves the right to require tuition prepayment from countries not previously serviced.

Transfer students: If you are from a country on the below list, but you are already studying in the U.S. and are transffering to TLC, we may be able to waive your tuition prepayment requirement if you are able to show a history of having made on-time payments at your previous institution.

  • Afghanistan
  • Algeria
  • Angola
  • Bangladesh
  • Belarus
  • Benin
  • Botswana
  • Burkina Faso
  • Burundi
  • Cabo Verde
  • Cameroon
  • Central African Republic (CAR)
  • Chad
  • Comoros
  • Congo, Democratic Republic of the
  • Congo, Republic of the
  • Cote d’Ivoire (Ivory Coast)
  • Djibouti
  • Egypt
  • Equatorial Guinea
  • Eritrea
  • Ethiopia
  • Gabon
  • Gambia
  • Ghana
  • Guinea
  • Guinea-Bissau
  • India
  • Iraq (Exception: Iraqi Cultural Mission scholarship holders)
  • Kenya
  • Lesotho
  • Liberia
  • Libya
  • Madagascar
  • Malawi
  • Mali
  • Mauritania
  • Mauritius
  • Mongolia
  • Morocco
  • Mozambique
  • Namibia
  • Niger
  • Nigeria
  • Pakistan
  • Rwanda
  • Sao Tome and Principe
  • Senegal
  • Seychelles
  • Sierra Leone
  • Somalia
  • South Africa
  • South Sudan
  • Sudan
  • Swaziland
  • Syria
  • Tanzania
  • Togo
  • Tunisia
  • Uganda
  • Uzbekistan
  • Venezuela
  • Zambia
  • Zimbabwe